Privacy Policy

Mountain Wren Floral Design (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit an inquiry, or use our floral design services.

1. Information We Collect
We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and any details you provide when filling out inquiry or contact forms.
Event Information: Details related to your wedding or event, including event date, venue, design preferences, guest count, budget, and inspiration images.
Payment Information: Payments are processed securely through third-party providers (such as Wix Payments, Stripe, or PayPal). We do not store full payment details.
Usage Data: Information such as IP address, browser type, pages visited, and time spent on our website.
Social Media Content: If you interact with us on platforms like Instagram or Facebook, we may collect publicly available information or content you share with us.

2. How We Use Your Information
We use your information to:

Respond to inquiries and communicate about your wedding or event
Provide floral design services and manage bookings
Create proposals, contracts, and design plans
Process payments and send invoices
Send updates, promotions, or marketing emails (you may opt out at any time)
Improve our website, services, and client experience
Comply with legal obligations

3. Website Platform & Data Storage
Our website is hosted on Wix.com. Wix.com provides us with the online platform that allows us to promote and sell our services. Your data may be stored through Wix’s data storage, databases, and general Wix applications. They store your data on secure servers behind a firewall.

4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

These may include:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies / Pixels: Tools such as the Meta (Facebook/Instagram) Pixel or Google Ads tracking may be used to deliver relevant advertisements and measure campaign performance

You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

5. How We Share Your Information
We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties such as payment processors, email marketing platforms, and website hosting providers
Event Collaboration: With your permission, we may share limited event details with other vendors (e.g., planners, venues, photographers) to coordinate your event
Legal Requirements: If required by law or to protect our rights

6. Use of Photos & Event Content
We may photograph or receive professional images of our floral designs from your event. These images may be used for portfolio, website, and marketing purposes (including social media), unless otherwise agreed upon in writing. We take care not to share sensitive personal information alongside these images.

7. Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices
You may:

Request access to the personal information we have about you
Request corrections or deletion of your information
Opt out of marketing emails at any time

To exercise these rights, please contact us using the information below.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

10. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:

Mountain Wren Floral Design
harogers89@gmail.com